I was recently invited to share my expertise on improving physician practice revenue with Physicians Practice, one of the foremost editorial authorities in practice business operations.
As with any communication, I focused on my audience when writing this piece. The readership of Physicians Practice is a mix of both the doctors providing the clinical care and the physician practice managers keeping the business operations running. While these are two separate parties (in rare instances, yes, one in the same), they must work collaboratively to achieve successful end results. Sometimes, that can be reached by outsourcing some of the most time-intensive tasks including accounts receivable.
At ClinicSpectrum, we offer the easiest and most comprehensive way to tackle any issues specific to insurance claims:
- We handle electronic and paper/HCFA claims. Despite paper claims seeming to taper off with the speed of technology adoption, we can handle both appropriately.
- We are speedy. Electronic claims should be followed-up on no less than 10 days after they are submitted to the insurance company. Any less time, and it’s likely the claim hasn’t been reviewed and filed appropriately. Any more time, and the likelihood of the claim getting “lost” or being perhaps incorrectly denied increases greatly.
- We have numerous avenues for follow-up. If the company doing follow-up only has one way of contacting the insurance company, do you think they will be aggressive in collecting what is owed to you in a speedy fashion? Probably not. We follow-up via online, phone and other interactive ways of reaching insurance companies to get to the bottom of why a claim has been denied or unpaid.
- Lastly, once a claim is addressed, yet still unpaid, we can help you do what is needed to achieve a positive end result.
Not unlike insurance claims follow-up services, physicians practices can look to companies specialized in this area to follow-up with patients to collect balances owed. ClinicSpectrum can help with this too:
- We have automated solutions. Automated collection software can be installed and managed by practices to relentlessly – within regulations – contact debtors to increase collection rates.
- We automate the traditional collection methods of standard mail delivery and costly representative phone calls, to a more elaborate, seamless, cost-effective auto collection process.
- We use automated collection methods using technology platforms, decisions rules and messaging such as text, email, push notifications on smart phones and automated calls to allow seamless, consistent results for balance collection.
I encourage you to take a read of my entry with Physicians Practice, published on 22nd August. I hope it serves as a helpful resource to show you what measures can be taken to achieve one of the most important business goals: getting money in the door.
As always, I welcome your feedback and any additional commentary. Feel free to leave a comment or contact me to discuss further at firstname.lastname@example.org.